Read our 318 Reviews
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Adviser or the service you received please contact us.
Post: UK Moneyman Limited (Complaints), 410 Wincolmlee, Hull, HU2 0QL
Phone: 0333 412 2222 (9am-5pm, Monday to Friday)
If your complaint cannot be resolved straightaway we will:
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of UK Moneyman’s final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
The FOS is also only able to consider certain categories of the complaint, for example, complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if:
If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: https://www.financial-ombudsman.org.uk or alternatively,
Post: The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone: 0800 023 4567 or 0300 123 9123
4.97 Rating318 Reviews
Very happy with the service provided. Always there to answer questions and help us understand the compexities of buying a property. I would highly recommend these to others
A shock sale announcement by my landlord led to a hasty quest to see if I could secure a mortgage. After a quick initial phone call a later appointment was booked in, this was on Saturday too! I was dealt with by Chris Thompson who was friendly,...
Conor and the team kept me well informed and updated. Highly recommend
Very efficient and helpful. Very prompt is responses as well.
Great connection - kept me informed every step of the way..highly recommended.
Excellent service from Jason and Meghan. Both went the extra mile to help me secure a mortgage offer. I had a particularly complicated application and it took multiple searches to finally get through. Both Meghan and Jason were incredibly...
Excellent service would highly recommend.
They have been amazingly supportive and knowledgeable. Found us the best deal and have helped us hugely. Thank you so much.
The best !! Chris and Stacey were very helpfull and understanding . They managed to secure us the mortgage offer from the bank in a very short period . Best service !! Thank you
Really knew their stuff and went through all the plusses and minuses in great detail so that we fully understood what we were taking on. Also very quick turnaround. Wouldn't hesitate to recommend. I wish I could find a fault, but I can't and that...
The team are very clear and informative giving us the help we needed as first time buyers. We had regular and prompt updates on the whole process and great communication from Tom and Meghan.
Uk money have again gone above and beyond. We have had a difficult mortgage application on an 2nd property this time and they have been there every step of the way! This is the 3rd time over the years they have been there for us! It’s a shame...
I have used UK money man a couple of times now and I can’t recommend them enough! Brilliant service, quick responses and always keep you updated. They make something which is quite stressful much easier and relax and talk you through every step of...
They made it a very simple process. Can’t recommend highly enough.
Extremely efficient and have made the whole process a lot easier than I imagined.
The whole team have been great and supported us through a tricky application in a tough climate. Our personal handler Tom maintained comms with us throughout add was always willing to help and answer any questions we had. We would recommend using...
Extremely efficient and helpful.
I have nothing but praise for the help given by our financial advisor, Dan. He was incredibly knowledgeable and sensitive to our needs. He gave us a lot of different options and we are considering our next move and will be in touch when we are ready...
As first-time buyers, my partner and I can not thank UK Moneyman enough for all their help with buying our first house. Jason and Jo basically held our hands through the whole process, explained everything to us in simple terms and were completely...
Our advisor Dinah was incredibly helpful and refreshingly honest from start to finish. We've previously used a mortgage advisor who we'd been disappointed with. He was hard to contact and I often found myself chasing him. This couldn't have been...