Your Rights
Read our 318 Reviews
Open & Honest Mortgage Advisor in Halifax
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Adviser or the service you received please contact us.
Post: UK Moneyman Limited (Complaints), 410 Wincolmlee, Hull, HU2 0QL
Email: admin@ukmoneyman.com
Phone: 0333 412 2222 (9am-5pm, Monday to Friday)
If your complaint cannot be resolved straightaway we will:
- Acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents.
The Financial Ombudsman Service
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of UK Moneyman’s final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
The FOS is also only able to consider certain categories of the complaint, for example, complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if:
- What you’re complaining about happened more than six years ago, and
- You’re complaining more than three years after you realised (or should have realised) that there was a problem.
If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: https://www.financial-ombudsman.org.uk or alternatively,
Post: The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
4.97 Rating318 Reviews
Rebecca
Very happy with the service provided. Always there to answer questions and help us understand the compexities of buying a property. I would highly recommend these to others
3 days ago
James
A shock sale announcement by my landlord led to a hasty quest to see if I could secure a mortgage. After a quick initial phone call a later appointment was booked in, this was on Saturday too! I was dealt with by Chris Thompson who was friendly,...
6 days ago
Natasha
Conor and the team kept me well informed and updated. Highly recommend
1 week ago
Lanka
Very efficient and helpful. Very prompt is responses as well.
2 weeks ago
Lee
Great connection - kept me informed every step of the way..highly recommended.
1 month ago
Anonymous
Excellent service from Jason and Meghan. Both went the extra mile to help me secure a mortgage offer. I had a particularly complicated application and it took multiple searches to finally get through. Both Meghan and Jason were incredibly...
1 month ago
Claire
Excellent service would highly recommend.
1 month ago
Mary
They have been amazingly supportive and knowledgeable. Found us the best deal and have helped us hugely. Thank you so much.
1 month ago
Armon
The best !! Chris and Stacey were very helpfull and understanding . They managed to secure us the mortgage offer from the bank in a very short period . Best service !! Thank you
1 month ago
Malcolm
Really knew their stuff and went through all the plusses and minuses in great detail so that we fully understood what we were taking on. Also very quick turnaround. Wouldn't hesitate to recommend. I wish I could find a fault, but I can't and that...
2 months ago
Anonymous
The team are very clear and informative giving us the help we needed as first time buyers. We had regular and prompt updates on the whole process and great communication from Tom and Meghan.
2 months ago
Alex
Uk money have again gone above and beyond. We have had a difficult mortgage application on an 2nd property this time and they have been there every step of the way! This is the 3rd time over the years they have been there for us! It’s a shame...
2 months ago
Rachel
I have used UK money man a couple of times now and I can’t recommend them enough! Brilliant service, quick responses and always keep you updated. They make something which is quite stressful much easier and relax and talk you through every step of...
2 months ago
Charles
They made it a very simple process. Can’t recommend highly enough.
2 months ago
Tom
Extremely efficient and have made the whole process a lot easier than I imagined.
3 months ago
Rebekka
The whole team have been great and supported us through a tricky application in a tough climate. Our personal handler Tom maintained comms with us throughout add was always willing to help and answer any questions we had. We would recommend using...
3 months ago
Paul
Extremely efficient and helpful.
5 months ago
Gill
I have nothing but praise for the help given by our financial advisor, Dan. He was incredibly knowledgeable and sensitive to our needs. He gave us a lot of different options and we are considering our next move and will be in touch when we are ready...
5 months ago
Anna
As first-time buyers, my partner and I can not thank UK Moneyman enough for all their help with buying our first house. Jason and Jo basically held our hands through the whole process, explained everything to us in simple terms and were completely...
5 months ago
Dean
Our advisor Dinah was incredibly helpful and refreshingly honest from start to finish. We've previously used a mortgage advisor who we'd been disappointed with. He was hard to contact and I often found myself chasing him. This couldn't have been...
6 months ago
